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Why Apptix is committed to the Microsoft® Hosted Messaging & Collaboration (HMC) framework?
Apptix adopted the HMC prescriptive architecture to meet
both a short-term need, and a long-term business and
technology strategy. Our short-term need was to ensure
that our Exchange 2007 service was the highest quality
service possible and because we know it is…
- pre-engineered to leverage all of Microsoft's best
practices.
- thoroughly tested by the Hosted Solutions Group.
- documented comprehensively by the Hosted Solutions
Group
with step-by-step deployment guides. - fully supported by Microsoft Premier Support.
Apptix views the HMC framework as a platform that will
grow with our needs and our customers' needs. We can
count on updates to the solution addressing the
ever-evolving requirements of our customers, and, we can
leverage the same time-to-market advantage when adding
new products to our offerings.
An HMC Platform allows Apptix to offer our customers the
following benefits:
- Platform stability because we're leveraging a
prescriptive, well-tested and supported Hosted platform.
This platform stability will allow us to better
concentrate on customer-facing improvements such as
improving the end-user experience, providing
best-of-breed product integration, and offering better
customer support tools.
- Enables us to offer integration of the latest
Microsoft products quicker.
- Offer a higher SLA (99.99% instead of 99.9%).
- Streamline certain operational tasks.
- Enabled us to build a new Exchange 2007 administration
web portal for both our customers and our Customer
Service team for easier day-to-day administration.
These combined with continually maintaining our
partnerships with Microsoft Product and Hosting teams at
the highest level, enable us to provide our customers
faster technology updates and better administration and
end-user tools and support.
What is the importance of our strong partnership with
Microsoft?
The Hosted Solutions Group provides a clear point of
contact with Microsoft for addressing the special issues
we face in offering software as a service on a Microsoft
platform. They serve as our advocates with the various
Microsoft product teams, serving to:
- funnel our requests to the right people, or facilitate
direct contact so that we can provide our customers
faster technology updates and better service response
times.
- provide us early access to hot-fixes for issues
specific to Hosting providers.
- grant us visibility on product development roadmaps so
that we can get improvements and new products to our
customers, faster.
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